Customer Success Manager (m/w/d) – Hamburg (Kundeninformationsfachkraft)

Decisity is an AI-native strategy consulting platform from Hamburg that turns briefs and documents into board-ready strategy decks. You make sure strategy, management and advisory teams get board-ready results from Decisity from their first engagement onward.What you'll do• Onboard new customers and set up their first engagements• Train users on scoping, document upload and deck review• Be the main contact for customer questions and feedback• Track usage and help customers expand to more teams• Bring customer feedback to the product teamWhat you bring• 2+ years in customer success, account management or consulting• Comfortable explaining software to senior business users• Understanding of strategy or consulting work is a plus• Organised and proactive• Fluent German and EnglishWhat we offer• Hybrid setup: office in Hamburg plus remote days• Work directly with the founder• Real ownership in a small, early-stage team• An AI-native product and tool stack from day oneAbout Decisity: https://decisity.com/enNews: https://decisity.com/en/newsCareers at Decisity: https://decisity.com/en/careersApply: https://decisity.com/en/careersContact: [email protected]