Manager, Control Tower (Operations Manager/in)

Job Req Number: 124844 Arbeitszeitmodel: Vollzeit Division: DEU - DSVAir & Sea Germany GmbH (Air & Sea) Stadt: Dresden As Manager, ControlTower (m/w/d) , you will take overall responsibility for theleadership and operational management of a 24/7/365 Control Towerteam. You will ensure efficient processes, strong customerrelationship, financial performance, and continuous improvement acrossthe operation and international DSV network.

Your Benefits FinancialBenefits: Capital-forming benefits, company pension scheme, employeediscounts, DSV employee card with a monthly net credit, job bike,anniversary payments Health and Mobility: Supplementary healthinsurance (depending on division), screen work glasses, group accidentinsurance Onboarding: Extensive onboarding with an individual trainingplan Team: A great, dedicated, and motivated team, flat organizationalstructures, and an open working atmosphere Variety: A diverse range oftasks with significant decision-making freedom at a global playerFlexibility: A modern workplace including a transparent flexitimepolicy and the option to work remotely Development: Regular trainingand development programs, e‑learning offerings, and initiatives suchas Next@DSV to keep your skills up to date.

Tailored developmentprograms are also possible. * Benefits may vary depending on locationor division. Your Responsibilities Lead and develop the 24/7/365Control Tower team, including recruiting, performance management, jobdescription development, and workforce planning Manage customerbilling, invoicing, financial closing activities, and cost centerreporting Drive process compliance, manage escalations and root-causeanalyses, and implement continuous improvements across the ControlTower and international network Support the implementation andonboarding of new countries and stations and travel internationallyfor project and site visits when required Act as a key customercontact, participate in weekly calls, lead Quarterly Business Reviews(QBRs), and build strong long-term customer relationship Conductannual performance reviews for Senior Team Leads and support the teamin achieving operational and business objectives Drive IT-relatedprocess improvements and identify opportunities to optimize systemsand workflows Act as the secondary escalation point for customer andthe second-level escalation contact for the team on a 24/7 basis YourProfile Experience in a leadership or management role, ideally inlogistics, supply chain, Control Tower, or customer operations Strongunderstanding of operational and financial processes and the abilityto see the bigger business picture Excellent written and spokenEnglish skills; confident working in an international environmentStrong Microsoft Office skills, particularly in Excel and PowerPointExcellent communication, organizational, and stakeholder managementskills with a strong customer focus Solution-oriented, proactive, andcommitted, with the ability to work effectively under pressureWillingness to work early or late shifts depending on operationalrequirements and participate in regular night and weekend on-callduties