Manager, Control Tower

Job Req Number: 124844 Arbeitszeitmodel: Vollzeit Division: DEU - DSV

Air & Sea Germany GmbH (Air & Sea) Stadt: Dresden As Manager, Control

Tower (m/w/d) , you will take overall responsibility for the

leadership and operational management of a 24/7/365 Control Tower

team. You will ensure efficient processes, strong customer

relationship, financial performance, and continuous improvement across

the operation and international DSV network. Your Benefits Financial

Benefits: Capital-forming benefits, company pension scheme, employee

discounts, DSV employee card with a monthly net credit, job bike,

anniversary payments Health and Mobility: Supplementary health

insurance (depending on division), screen work glasses, group accident

insurance Onboarding: Extensive onboarding with an individual training

plan Team: A great, dedicated, and motivated team, flat organizational

structures, and an open working atmosphere Variety: A diverse range of

tasks with significant decision-making freedom at a global player

Flexibility: A modern workplace including a transparent flexitime

policy and the option to work remotely Development: Regular training

and development programs, e‑learning offerings, and initiatives such

as Next@DSV to keep your skills up to date. Tailored development

programs are also possible. * Benefits may vary depending on location

or division. Your Responsibilities Lead and develop the 24/7/365

Control Tower team, including recruiting, performance management, job

description development, and workforce planning Manage customer

billing, invoicing, financial closing activities, and cost center

reporting Drive process compliance, manage escalations and root-cause

analyses, and implement continuous improvements across the Control

Tower and international network Support the implementation and

onboarding of new countries and stations and travel internationally

for project and site visits when required Act as a key customer

contact, participate in weekly calls, lead Quarterly Business Reviews

(QBRs), and build strong long-term customer relationship Conduct

annual performance reviews for Senior Team Leads and support the team

in achieving operational and business objectives Drive IT-related

process improvements and identify opportunities to optimize systems

and workflows Act as the secondary escalation point for customer and

the second-level escalation contact for the team on a 24/7 basis Your

Profile Experience in a leadership or management role, ideally in

logistics, supply chain, Control Tower, or customer operations Strong

understanding of operational and financial processes and the ability

to see the bigger business picture Excellent written and spoken

English skills; confident working in an international environment

Strong Microsoft Office skills, particularly in Excel and PowerPoint

Excellent communication, organizational, and stakeholder management

skills with a strong customer focus Solution-oriented, proactive, and

committed, with the ability to work effectively under pressure

Willingness to work early or late shifts depending on operational

requirements and participate in regular night and weekend on-call

duties