Customer Service Product Journey specialist (m/f/d) (Ingenieur/in - Elektrotechnik)

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

Customer Service Product Journey specialist (m/f/d)

Stellen-ID: 22405
Standort: Leinfelden-Echterdingen

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

- Manage the end-to-end customer journey for customer service products, ensuring aseamless and consistent customer experience across all digital and physical touchpoints.
- Coordinate the creation and management of IBRs (IT Business Requirements), ensuringbusiness needs are clearly defined and aligned with customer journey objectives
- Work closely with IT teams to prioritize, monitor, and ensure the timely implementationof products enhancements, system developments, and digital solutions
- Support the development and continuous improvement of customer-facing digitalplatforms, including e-commerce, customer portals, and service-related websites
- Collaborate with Legal and Compliance teams to understand country-specific regulatoryrequirements and ensure customer service products and digital journeys comply withlocal legislation
- Partner with Marketing teams to ensure customer service products, campaigns, websitecontent, and digital communications accurately reflect product offerings and provide aconsistent customer experience
- Coordinate with UX/UI, Digital, and Website Development teams to improve customerjourneys and optimize online customer interactions

Your profile:

- You have a degree in Business Administration, Business Informatics, Engineering, DigitalBusiness, Automotive Management, or a comparable qualification
- You have 1–3 years of experience in customer journey management, productmanagement, project management, digital transformation, customer service operations,or aftersales within the automotive industry
- Experience translating business requirements into functional specifications (IBRs/UserStories) and collaborating with IT development teams
- Good understanding of customer journey design, digital customer experience, ecommerce platforms, and customer service processes
- Experience working with cross-functional stakeholders, including IT, Legal, Marketing,Product Management, and Operations
- Strong project coordination and stakeholder management skills with the ability tomanage multiple initiatives simultaneously
- Excellent English communication skills. Proficiency in an additional European language or Mandarin is considered an advantage

You can expect ...

- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment

Kontaktdaten für Stellenanzeige
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
[email protected]