Customer Service Product Operations Specialist ((m/f/d) (Ingenieur/in - Elektrotechnik)

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

Customer Service Product Operations Specialist ((m/f/d)

Stellen-ID: 22406
Standort: Leinfelden-Echterdingen

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:

- Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets
- Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved
- Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance
- Monitor product performance through KPIs, identify operational issues, and drivecorrective actions
- Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes
- Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness
- Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures

Your profile:

- You have a degree in business administration, engineering, automotive management, or acomparable qualification
- You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry.
- Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows
- Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus
- Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage

You can expect ...

- Experience in exciting and international projects
- Continuous salary development
- Da Vinci Corporate Benefits
- On-the-job training and language courses
- Appreciation, motivation and commitment

Kontaktdaten für Stellenanzeige
Frau Anja Schoser
Da Vinci Engineering GmbH
Hauptstätter Straße 149
70178 Stuttgart
+49 711 72240 138
[email protected]