Senior Director, Global Accounts, Technology (m/f/d) (Leiter/in - Key Account Management)

Job Req Number: 123343 Arbeitszeitmodel: Vollzeit Division: DEU -
Schenker Aktiengesellschaft (Group) Standort: Essen Manager:
Bewerbungsfrist: We are actively searching for a Senior Director,
Global Accounts - Technology (m/f/d) across Germany. Your Benefits
Financial Benefits: Capital-forming benefits, company pension scheme,
employee discounts, DSV employee card with a monthly net credit, job
bike, anniversary payments Health and Mobility: Supplementary health
insurance (depending on division), screen work glasses, group accident
insurance Onboarding: Extensive onboarding with an individual training
plan Team: A great, dedicated, and motivated team, flat organizational
structures, and an open working atmosphere Variety: A diverse range of
tasks with significant decision-making freedom at a global player
Flexibility: A modern workplace including a transparent flexitime
policy and the option to work remotely Development: Regular training
and development programs, e‑learning offerings, and initiatives such
as Talents@DSV to keep your skills up to date. Tailored development
programs are also possible. Purpose of the position: The Senior
Director, Global Accounts – Technology Vertical is responsible for
leading a team of Regional Key Account Managers (RKAMs) while directly
managing a select portfolio of DSV's most strategic Technology
customers. Reporting to the Vice President, Global Key Accounts, the
role drives the execution of global account strategies, strengthens
executive customer relationships, and accelerates commercial growth
across the Technology vertical. This role combines people leadership
with direct customer ownership, ensuring DSV delivers differentiated
value to customers operating in fast-paced and complex technology
supply chains. Working closely with Global Account Senior Directors,
regional commercial organizations, operational leaders, and the Global
Technology Vertical team, the Senior Director enables profitable
growth, customer retention, and consistent execution of DSV's global
value proposition. The Senior Director serves as a trusted advisor to
both customers and internal stakeholders, translating industry trends
and customer challenges into commercial opportunities while developing
a high-performing team capable of delivering outstanding customer
outcomes. Key Responsibilities: Leadership & People Management Lead,
coach, and develop a team of Regional Key Account Managers, fostering
a high-performance, customer-centric culture. Set clear performance
expectations, objectives, and development plans aligned with DSV's
commercial strategy. Recruit, mentor, and develop talent while
supporting succession planning and capability building across the
team. Drive accountability for commercial performance, customer
satisfaction, CRM discipline, and execution excellence. Promote
collaboration, knowledge sharing, and adoption of commercial best
practices across regions. Strategic Account Leadership Personally
manage a portfolio of one to two strategic global Technology customer
accounts, acting as the senior commercial lead within the assigned
region. Develop and execute regional account strategies aligned with
global customer objectives and Technology vertical priorities. Build
trusted executive relationships with customer stakeholders across
Procurement, Supply Chain, Manufacturing, Operations, Engineering, and
Commercial functions. Lead executive business reviews, strategic
planning sessions, governance meetings, and long-term customer growth
initiatives. Support complex commercial negotiations, contract
renewals, and strategic partnership development. Commercial Growth &
Business Development Drive profitable revenue growth across strategic
Technology accounts through customer retention, account expansion, and
cross-selling initiatives. Identify new business opportunities by
understanding customer supply chain strategies, investment priorities,
and future growth plans. Partner with Solution Design, Engineering,
and Business Development teams to develop innovative logistics
solutions that enhance customer value. Coach RKAMs on opportunity
management, strategic selling, and commercial negotiations to maximize
customer growth and profitability. Monitor pipeline health, forecast
performance, and commercial KPIs across the RKAM portfolio. Technology
Industry Leadership Maintain deep knowledge of the global Technology
industry, including consumer electronics, semiconductors, cloud
infrastructure, telecommunications equipment, data centers, and
high-tech manufacturing. Stay informed on emerging industry trends
such as AI infrastructure growth, semiconductor investments, digital
transformation, supply chain resilience, sustainability, and
geopolitical developments affecting global supply chains. Translate
market intelligence into actionable commercial strategies and
customer-specific value propositions. Collaborate closely with the
Global Technology Vertical leadership to align customer strategies
with DSV's global vertical strategy. Represent DSV during executive
customer meetings, industry conferences, and strategic technology
forums to strengthen DSV's market presence and credibility.
Cross-Functional Leadership Collaborate closely with Global Account
Senior Directors, Regional Commercial teams, Operations, Solution
Design, Customer Operations Management and to deliver integrated
customer solutions. Ensure alignment between regional execution and
global customer commitments across all business units and transport
modes. Coordinate cross-functional resources to successfully execute
customer implementations, operational improvements, and continuous
improvement initiatives. Resolve complex customer challenges by
facilitating collaboration across multiple regions and functions.
Commercial Excellence & Governance Champion DSV's Global Account
Management methodology, governance standards, and commercial
excellence practices across the RKAM team. Drive CRM discipline,
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