Research Specialist Customer Experience - German Speaking (m/f/x)

Research Specialist Customer Experience - German Speaking (m/f/x)

Amalienbadstraße 41b, 76227 Karlsruhe, Germany Full-time Company:

Tipico Technology Services GmbH We are Tipico, Germany's leading

sports betting provider and one of the most dynamic tech companies in

the industry, part of Banijay Gaming - a European champion in sports

betting and online gaming. We approach every challenge like a

Championship match, with a mission to excite the arena and elevate the

betting experience for every customer. Our culture is energetic and

ambitious—we play as a team to win high, leave an impact, and commit

to excellence. Fueled by our passion for the perfect product, we use

the newest tech stack to get better every single day. At Tipico, we

believe in owning our game. Are you ready to step onto the pitch,

bring your best self, and become a champion? Then show us your game

face – because we’re looking for a Research Specialist Customer

Experience - German Speaking (m/f/x) to join the team! Job Description

As a Research Specialist Customer Experience - German Speaking

(m/f/x), you will play a key role in uncovering insights that shape

our customer experience, product decisions, and business strategies.

You will design, execute, and analyze qualitative and quantitative

customer experience research to understand customer behaviors,

motivations, and pain points, and translate data into clear,

actionable recommendations. Working closely with the Customer

Experience, Product, Data, and Marketing teams, you’ll connect

research findings with operational and behavioral data to build a

holistic view of the customer journey and drive measurable

improvements in KPIs. Your playing field: Designing and conducting

customer experience research projects across qualitative and

quantitative methodologies — including surveys, usability tests, and

interviews. Acting as a voice of the customer, ensuring their needs,

challenges, and feedback are represented in strategic and operational

decisions. Analyzing customer feedback and operational data to

identify key drivers of satisfaction, loyalty, and engagement.

Integrating research insights with FullStory to create a 360°

understanding of customer behavior. Developing and presenting clear,

data-driven reports and dashboards to stakeholders, highlighting key

findings, trends, and actionable recommendations. Collaborating with

the Product, CX, and Data teams to prioritize improvements based on

customer impact and business outcomes. Partnering with third-party

research agencies when needed to ensure high-quality project execution

and robust methodologies. Building and maintaining analytical models

that link customer sentiment, product usage, and operational

performance. Qualifications Which skills should you bring to the

pitch: Research Expertise. Strong command of both qualitative

(interviews, focus groups, usability testing) and quantitative (survey

design, statistical analysis, segmentation) methods. Technical Skills.

Proficient with survey and analytics tools (e.g., Qualtrics, Useberry,

FullStory, Excel, Power BI, Domo, or SQL). Experience. 2+ years in

customer research, or UX insights — ideally in iGaming, sports

betting, e-commerce, or other digital product environments. Education.

University degree in Marketing Research, Data Analytics, Psychology,

Business, or a related field. Languages. German is mandatory, along

with excellent written and spoken proficiency in English.

Storytelling. Ability to synthesize complex data into clear narratives

and strategic insights for non-technical stakeholders. Collaboration.

Strong interpersonal skills, with a proven ability to work

cross-functionally and influence decisions. Analytical Modelling.

Experience linking research findings with operational and behavioral

data; comfortable with data visualization, regression, and trend

analysis. Additional Information This is how we score with you:

Established International Group. We have a solid foundation on which

to grow. Personal and Professional Growth. We offer you opportunities

to develop and grow to unlock your potential. Relocation Support. To

make your move to Karlsruhe as smooth as possible. Business Bike

Leasing. We offer a sustainable commuting solution whilst also keeping

you active! Corporate Pension Scheme (betriebliche Altersvorsorge).

Secure your future! Join our corporate pension scheme, where we

provide additional financial support. eGym. We encourage an active

lifestyle, and to support this, we’ve partnered with an online

sports platform that provides access to a variety of clubs and offers

across Germany. Modern offices. Our very own Karlsruhe campus provides

an open-plan space with the latest technology. Events. Sponsored

Charity and Team gatherings; we like to have fun together as one team

and reinforce our connections. Supportive Environment. We believe in

collaboration and working together as a team, but we also give

importance to the uniqueness of each and every one of us. Think a

career at Tipico’s right for you? Apply now and join our winning

team! If you have any questions or comments about this role, our TA

team is happy to help you! Feel free to reach out to us on our social

media channels We look forward to your application!