Mechanical Engineer - Customer Service (m/f/d) (Ingenieur/in - Elektrotechnik)

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

As a Field Service Engineer Customer Engineer at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Location: Regensburg, Germany (on-site at client facility) As a Customer Engineer, you will support advanced semiconductor equipment directly at our customer's site, ensuring performance, reliability, and continuous operation. This role combines hands-on technical work with close customer interaction in a fast-paced, high-tech environment. You will work alongside international engineering teams and play a key role in maintaining production stability.

Responsibilities

Perform installation, start-up, and qualification of complex equipment with a high level of independence
Diagnose, troubleshoot, and repair system issues to ensure maximum uptime and performance
Respond to production-related incidents and participate in escalation processes in collaboration with global engineering teams
Execute preventive maintenance, system upgrades, and hardware retrofits
Analyze equipment performance and implement improvements to increase availability and reduce operational costs
Follow established procedures, checklists, and technical documentation, ensuring compliance with current standards
Support process-related topics and collaborate closely with customers and internal stakeholders
Maintain strong customer relationships through clear communication and high-quality service delivery
Identify potential risks or dissatisfaction early and initiate corrective actions

Degree or vocational training in Electrical Engineering, Mechatronics, Mechanical Engineering, or a related technical field
Experience in field service, maintenance, or working with complex technical equipment
Strong troubleshooting and analytical problem-solving skills
Ability to work independently in a high-responsibility, customer-facing role
Structured and reliable working style, even under pressure or in dynamic environments
Strong communication skills and ability to explain technical information clearly
Team-oriented mindset with willingness to collaborate across international teams
Commitment to safety, quality, and continuous improvement
Salary:

€52,000.00 - €71,500.00 What We Offer

Work with advanced technologies in one of the world's most innovative industries
A dynamic, international work environment with strong collaboration across global teams
Opportunities for continuous learning and professional development
A role with direct impact on customer success and production performance
High level of responsibility and autonomy in daily work

Addit...