Customer Engineer - Customer Service (m/f/d) (Ingenieur/in - Maschinenbau)

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips-the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

As a Field Service Engineer

Customer Engineer (m/w/d)
at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. As a customer engineer (also known as Field Service Engineer) you'll serve as Applied's direct liaison with a leading customer and quickly solve high-value problems on their behalf. By collaborating closely with our customer onsite to install, maintain, and upgrade Applied Materials equipment and with our internal teams to improve business processes, you'll make a significant impact on ensuring peak performance and deliver exceptional service while becoming an integral part of Applied Materials' diverse and dynamic field team.

This role includes comprehensive training delivered at our state-of-the-art facilities in either Asia or the US. All travel and accommodation arrangements will be fully supported.

Role Responsibilities:

Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment

Use digital analytics for troubleshooting

Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers

Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

Coordinate and communicate directly with customers

Fulfill additional duties, as assigned

Experience diagnosing and resolving basic technical challenges

Completion of a bachelor's degree in a relevant field.

Basic mechanical aptitude

Willing to learn and interpret electrical and mechanical schematics

Effective written and verbal communication skills

Basic knowledge of Microsoft Excel, Word, and PowerPoint

Preferred Qualifications:

1-2 years of work experience in customer/field service support, or a related technical field

Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a...