Employee for our Finnish Customer Service at the headquarters in Treppendorf (m/f/d) (Kundendienstberater/in)

Who are we? About us Founded in 1954, Thomann is today the largest
distributor of instruments and music equipment in the world and one of
the largest e-commerce companies in Germany. The webshop thomann.de is
at the center of our thoughts and actions. Whether you are a beginner
or an internationally acclaimed musician, our more than 1800 employees
from over 30 nations aim to meet the needs of our 18 million
customers. The range currently comprises more than 110,000 products.
From instruments and sheet music to event and lighting technology,
from the best-known international brands to our 30 Thomann own brands.
Thomann Campus Treppendorf near Bamberg is not only home to Europe's
largest mail-order warehouse, but also Europe's largest music store: a
5500 square meter musician's paradise for testing, discovering or
simply being inspired. Our service center is also located on the
campus. In the specialist service and workshops, around 170 employees
take care of the maintenance, care and repair of defective products,
among other things. Employee for our Finnish Customer Service at the
headquarters in Treppendorf (m/f/d) Työntekijä suomenkieliseen
asiakaspalveluumme Treppendorfin pääkonttoriin (m/f/d) Location:
Burgebrach-Treppendorf Fulltime We care about our customers - we want
them to feel comfortable and well looked after. This is where you come
in! You enjoy working with people and don't let things get out of
hand. Is the Scandinavian area your home - literally or figuratively?
Then we might be looking for you as a dedicated team member (m/f/d) in
our Finnish customer service in the headquarters in Treppendorf. You
will be our company's calling card, the first point of contact for our
customers when they have questions about their order or purchased
product via chat, phone and email. Your Tasks We inspire and enable
people to speak music, everywhere. And that's what we want with you.
Your tasks are as challenging as they are varying: You will process
orders, create quotations and manage customer accounts First-level
after-sales support - you advise and support our customers by phone,
email or chat in the international area You look after our customers
by phone, email and chat and represent their concerns and interests
You are responsible for an area of responsibility and make independent
decisions to initiate and coordinate returns, exchange of goods,
credit notes and repairs You take care of the convenient processing of
orders and services You work continuously with our specialist service
and workshops and coordinate with them You provide product advice and
translation work in collaboration with our specialist departments Your
Profile With us, your knowledge, your talent and your ideas will find
the right stage. You should bring the following with you: You are
fluent in written and spoken Finnish and English Ideally, you are
passionate about music yourself and/or have experience in the music
industry You already have experience in supporting and advising
customers You show a high degree of initiative, commitment, team
spirit and goal orientation Competent, courteous interaction with
customers is one of your strengths You have experience in using a PC
and common office applications Ideally, you speak another language Our
Offer Check out what else we have to offer besides the best colleagues
in the world: Contact with customers who love us ;-) and business with
emotions 30 days of holiday Attractive and performance-related
remuneration with Christmas bonus, as well as company pension scheme
Pleasant working atmosphere with flat hierarchies Modern,
well-equipped workplace far away from city noise and traffic jams
Possibility of mobile working Varied projects in an international
environment Free German lessons Corporate benefits and employee
discount Company canteen with changing, freshly prepared dishes Fully
equipped rehearsal room Modern, in-house fitness studio for free use
JobRad offer Did we spark your interest? Then we would love to receive
your compelling application along with your complete documents (cover
letter, resume, certificates) and your salary expectations. Stefanie
Bischoff HR Manager T: +49 9546 9223 1188 Thomann GmbH |
Hans-Thomann-Straße 1 | 96138 Burgebrach | Deutschland