Customer Support Agent (m/f/d) (Kundendienstberater/in)

AGRAYA GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, AGRAYA operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered partners in shaping a sustainable future.

We are looking for a **Customer Support Agent (m/f/d)** working 39h/week to start immediately.

What you will do:

- Efficiently manage customer requests through a ticketing system and over the phone
- Provide expert answers and technical support for our clients regarding the usage of our software and products, while presenting the value of our portfolio
- Conduct virtual and face-to-face trainings to showcase how our software solutions work
- Utilize and contribute to FAQ documentation to enable internal knowledge sharing
- Maintain daily recordings, e. g. logging and documenting issues in our systems
- Channel customer feedback to other departments (IT, Business Development, etc.)

What we are looking for:

- Degree or completed vocational training in the field of business, communication or equivalent
- 1-2 years of practical experience in a similar role
- Excellent written and verbal communication skills
- Highly supportive attitude within a team
- Proficient in English (C1 level); any other languages are beneficial

What you can expect from us:

- Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
- Diverse, values-driven team committed to making farming safer and more sustainable
- Personal and professional growth through continuous learning and ownership culture
- Free public transport with "Deutschlandticket"
- Exclusive employee discounts (Corporate Benefits)
- Health & well-being programs for body & mind (Urban Sports Club / Open Up)
- Central office location in downtown Cologne

Interested?

To get a better insight into our vision with Agraya, you are welcome to watch this video: https://www.youtube.com/watch?v=VaOdp3yDhQc (https://www.youtube.com/watch?v=VaOdp3yDhQc) . We will be happy to read your motivation letter and CV. Please apply via our online form and make sure you submit your documents in English.

Homeoffice:
Umfang: Nach Vereinbarung