(Senior) Operational Key Account Manager (m/f/diverse)

- Act as the primary operational contact for assigned key accounts, ensuring successful end-to-end implementation, stabilization, and continuous operational management.

- Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.

- Support customer tenders from an operational perspective.

- Create and maintain SOPs with clear operational instructions for Customer Service Teams.

- Monitor and optimize profitability and service quality in collaboration with t:m interfaces.

- Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.

- Identify and implement operational process improvements.

- Provide operational project support.

Ihr Profil:

- Bachelor’s degree + 5 years, Master’s + 3 years, or vocational training + 8 years of relevant logistics experience.

- Ideally, several years of experience in handling and managing radioactive and/or temperature-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).

- Fluent in English.

- Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.

- Independent, solution-oriented and pragmatic approach, with strong problem-solving skills.

- Excellent intercultural and communication skills to work effectively in a matrix organization.

- Strong negotiation skills.

- Severely disabled applicants with equal aptitude are given preferential treatment.