Manager Social Media | Commerce Operations & Technology (f/m/x)

Douglas Service GmbH

TASKS WITH IMPACT

* Lead the development and implementation of new features to continuously enhance our social commerce capabilities

* Act as the central interface between IT, operational business units and external technology partners

* Ensure the seamless integration of social commerce solutions into existing systems and business processes

* Identify emerging technologies, market trends and best practices to unlock innovation and growth opportunities for DOUGLAS

* Develop and continuously refine the technical strategy for social commerce in line with overarching business objectives

* Collaborate closely with Marketing, Sales, Customer Service and Product Development to gather requirements and prioritize features

* Manage external technology partners and monitor compliance with agreed deliverables, service level agreements and project objectives

* Partner with the Social Analytics teams to evaluate the performance of social commerce features and identify optimization opportunities

* Derive targeted measures to improve the user experience, increase engagement and maximize return on investment

* Oversee technical projects from requirements analysis and implementation through to successful launch and continuous improvement

YOUR SKILLS

* Degree in Business Informatics, Computer Science, Digital Business, E-Commerce or a comparable field

* Several years of relevant professional experience in social commerce, e-commerce, digital product management or technology-driven business environments

* Strong understanding of digital platforms, system integrations and technical development processes

* Proven experience in managing cross-functional projects and translating business requirements into scalable technical solutions

* Confident communication and stakeholder management skills across technical teams, operational business units and external partners

* Sound knowledge of current social commerce technologies, digital trends and relevant market developments

* Analytical mindset with the ability to evaluate performance data, identify optimization opportunities and derive effective measures

* Structured, proactive and solution-oriented approach combined with strong organizational skills

* Experience in vendor management, service level agreements and the coordination of external technology providers

* Excellent written and spoken English skills with German language skills considered an advantage