French-speaking Technical Support Representative (m,f) : Database / SQL

Start: 12/10, 15/10, 19/10, 23/10, 27/10, 2/11, 16/11, 23/11

For candidates living in [Porto](https://empresa.net-empregos.com/emprego-porto.asp "Ver mais ofertas de emprego: Porto") zone

Your Role

Provide technical support in French (for customers) and English (for developers) via chat and voice channels

Troubleshoot and resolve product-related issues using MySQL

Collaborate with team members and escalate complex issues to the development team when necessary

Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction

Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)

Strong understanding of MySQL

Knowledge / familiarity with Postman will be considered as an advantage

Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM

High school degree or equivalent (or higher)

No prior work experience required, but a solid knowledge of [MySQL](https://empresa.net-empregos.com/mysql/ "Ver mais ofertas de emprego: MySQL") is essential

Knack for technology and providing outstanding customer support

Ability to attend 2 week of [office](https://empresa.net-empregos.com/office/ "Ver mais ofertas de emprego: Office") based training in [Porto](https://empresa.net-empregos.com/emprego-porto.asp "Ver mais ofertas de emprego: Porto") (accommodation support during training period provided).

One day on-site once per quarter

The Offer

Remote

Competitive remuneration package

Guidance and tools to reach your full potential

Ability to work remotely, from comfort of your home

Monthly performace bonus

Work from Home monthly allowance

Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

And many others!