IT Specialist (f/m/d) 1st Level Server Support France / 1617

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

### Your Responsibilities

To ensure an optimal experience and quality of service for our clients, we are looking to strengthen our dedicated French customer support team.

- First Point of Contact: Accompany clients in using our products and services, from understanding their initial request through to full resolution.

- Needs Analysis: Evaluate client inquiries to quickly identify their requirements and deliver clear, efficient, and tailored solutions.

- Technical Support: Assist clients with diverse technical issues and guide them through using our suite of products and services.

- Quality Communication: Maintain high standards of written and verbal communication, adapting your tone and technical level to each client's expertise.

- Value Addition: Identify relevant opportunities to introduce complementary products or services that genuinely fit client needs.

- Client Retention: Use your adaptability, patience, and customer-first mindset to drive customer satisfaction and loyalty.

- Team Collaboration: Work closely with colleagues and share knowledge to support the team's overall performance.

- Continuous Learning: Maintain autonomy and curiosity to stay up to date with evolving products, technologies, and internal tools.

### Your profile

Are you passionate about IT and looking for your first professional role in a technical field, or do you want to further develop your skills?

We have a role for you!

- You have knowledge of UNIX/Linux environments such as Debian, Ubuntu, etc.

- You are familiar with LAMP development environments and/or web technologies and languages such as HTML, PHP, databases, DNS, HTTP/HTTPS, etc.

- Curious about new technologies, you are keen to explore, experiment and discover the latest developments in the field of Artificial Intelligence (AI).

- You enjoy understanding problems, investigating their causes and finding solutions.

- You are dynamic and keen to play an active role in your team’s development.

- You are an excellent listener and are comfortable interacting with clients.

- You have very good communication skills, both spoken and written, and know how to adapt your approach to suit the person you are speaking to.

- You are patient, curious, adaptable and enjoy working as part of a team.

- You are comfortable with the commercial side of things and know how to identify a relevant solution or product whilst prioritising the client’s actual needs.

- Fluency in English and/or German would be an advantage.