(Senior) Application Specialist - Life Science Research (Anwendungsberater/in)

Essential Job Functions

- Assist customers in planning, configuring, and selecting appropriate systems.
- Prepare technical quotations and application-specific solution concepts in close collaboration with Sales and Product Management
- Conduct customer training, presentations, and workshops for users
- Attend trade shows to market our products together with Sales
- Provide marketing material (photos, brochures, manuals etc.)
- Provide technical application consultation and support to national and international customers in physiological and cardiological as well as respiratory research applications, with a focus on anesthesia and isolated organ systems of laboratory animals (for example Langendorff or EVLP Ex-Vivo Lung Perfusion modelsl)
- Analyze and resolve technical and application-related issues in-house and at customer sites
- Manage incoming customer claims in collaboration with production, purchasing, R&D and product management
- Support the production team in the assembly and preparation of systems to ensure optimal performance and quality
- Test, inspect, and perform final preparation of systems before shipment, including quality assurance and functional verification
- Install systems on-site at customer facilities, both domestically and abroad
- Provide feedback from customer applications to R&D and contribute to product improvement
- Document customer feedback, test results, and technical adjustments to continuously enhance the company's system solutions

Skills and Abilities required

- Experienced in sales and customer relationship management
- Strong customer orientation and excellent communication skills
- Precise, structured, and self-directed work style
- Technical understanding and keen attention to quality
- Team spirit and ability to collaborate across departments, especially with production and R&D
- Hand-on mentality
- Excellent written and spoken German and English skills

Bonus Skills and Experience

- ~5 years of experience in life sciences or comparable fields
- Solid knowledge of physiological and cardiological measurement systems
- Experience in animal-based experimental research and laboratory processes
- Practical experience with instrumentation, software control systems, and device calibration

Education and Experience and/or equivalent

- University or University of Applied Sciences degree in Medical Engineering, Biotechnology, Bioengineering, or a comparable scientific-technical discipline

Travel:

- Willingness to travel national and international is required

Homeoffice:
Umfang: Nach Vereinbarung