Field Service Engineer (M/F/D) (Ingenieur/in - Automatisierungstechnik)

Job ID: 2368

That looks good. Your future at FormFactor:

- Hello future!  As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies.
- Bye-bye monotony!  The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation.
- Your thing.  In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle. 
- Just get started.  With our New Hire training plan, you will arrive relaxed your new tasks.
- It's fun. We offer you an attractive remuneration package as well as a share in the company's success.
- Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance.
- Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor.
- Progress.  Internal training, exchange programs and an open transfer of knowledge open horizons for you.
- Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future.

Not enough? We would be happy to introduce you to many other benefits in a personal conversation.

Job Description:

- Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA
- Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
- Preparation of commissioning protocols and acceptance reports
- Technical training and instruction of customers
- Troubleshooting and repair of our probers both as telephone support and at the customer's site
- Implementation and monitoring of technical escalations
- Professional customer communication
- Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
- Actively collaborate with other FormFactor departments to ensure continuous improvement of products
- Regular participation in qualification measures
- Adherence to all health and safety requirements both internally and during customer service calls

What you should bring with you:

- Engineer or technician in the field of electrical engineering, automation technology or similar
- At least 2-4 years of experience in a similar field of activity is typically required
- Detail-oriented work and strong problem-solving skills
- Accuracy, punctuality, good team and interpersonal skills Willingness to travel
- Good communication skills in German and English both verbally and in writing
- Good knowledge of common MS Office applications
- Valid car driving license and willingness to travel required