Remote Customer Service Representative (m/f/d) with Norwegian - Warranty services

Are you looking for an exciting job that offers you the full flexibility of working from home? We are looking for motivated and communicative **Norwegian-speaking Customer Service Representatives (m/f/d)** to support our customer service team for an extended warranty provider for consumer electronics and home appliances —100% from home. If you enjoy working with people, then Foundever is the right place for you!

**Start:** 05.10.2026 | **Location:** Remote | **Weekly hours:** 20 - 40 h

**Working hours:** Mon - Sat between 08:00 AM and 8:00 PM

**Salary:** 2.639,33 - 2.839,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

**Your benefits:**

- **Career changers** are very welcome!

- **Individual work environment** tailored to your preferences thanks to 100% remote work.

- **Digital, paid training** and **hardware** provided

- **Team events:** Even when working from home, you are not alone – take part in virtual team events and stay in touch.

- **Exclusive employee benefits:** Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups.

- **Health and wellness programs:** Global wellness program, our own fitness app, discounts at Wellhub, and much more.

- **Internal career opportunities:** 84% of our promotion jobs and 93% of our management positions are filled internally.

- **International advancement opportunities** through global German-speaking projects.

- **Save time and protect the environment:** No commuting means more time for other activities and reduces CO2 emissions.

- **27-31 vacation days** (depending on length of service) plus special leave.Optional **German language classes**

**Your new tasks:**

- Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail

- Increasing customer satisfaction by processing inquiries quickly and competently

- Review of the submitted claims for damages

**Your qualifications:**

- Fluency in Norwegian (C2-level) and English (B2-level)

- Commercial and technical affinity regarding the internet and phone calls

- PC literacy

- Previous customer service experience preferable

- Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines

- Willingness to learn and eagerness to learn

- Empathetic and socially competent personality

**Requirements for working from home:**

- Broadband connection (DSL, VDSL or cable)

- Internet connection with at least 16 Mbit/s downstream and 1 Mbit/s upstream

- Quiet, lockable room with ergonomic workstation

- Residence in Germany

Sounds like the right job? **Take your chance and apply now!**

**This is what you can expect from us after you have applied:**

**1.** Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

**2.** After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

**3.** If all these steps have been completed successfully, we will give you a warm welcome!

\*\*You have any further questions?\*\*Feel free to contact us by e-mail: [email protected]

**Foundever®** is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our day-to-day work, because together we achieve great things! *Create your best moments - with Foundever®!*

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. **All people are welcome at Foundever®!** Where are you staying?