Customer Experience Specialist (m/w/d) – Deutschsprachig – Valencia, Spanien

**Customer Experience Specialist (German - C1 Level)**

**Location: Valencia, Spain (Relocation Support Provided)**

**Ready for Your Next Adventure?**

Start your day in sunny Valencia, working in an international, fast-growing environment where fashion, sustainability, and customer experience come together.

If you love helping people, care about sustainability, and enjoy working in a dynamic team—this is the opportunity for you.

**About the Role**

We are working on behalf of an exciting and fast-growing Social Hospitality platform.

As a **Customer Experience Specialist**, you’ll be the voice of the brand—delivering outstanding service and creating memorable experiences for customers across Europe.

**How You’ll Make an Impact**

- Supporting customers across phone, email, chat, and social channels

- Delivering personalised interactions through empathy, active listening, and clear communication

- Guiding customers to the best solutions, ensuring a seamless experience

- Identifying recurring issues and sharing insights to improve processes

- Contributing to key KPIs such as customer satisfaction, quality, and productivity

- Strengthening customer loyalty through exceptional, human-first service

**Why This Role Stands Out**

- Be part of a purpose-driven company

- Work in an energetic, international environment

- Make a real impact on customer experience and brand perception

- Grow professionally in a supportive, fast-paced scale-up culture

**What We Are Looking For?**

- Native-level German and a good level of English

- Strong communication skills with a natural ability to empathise

- A customer-first mindset and solution-oriented approach

- Team spirit and enthusiasm for a collaborative environment

- Flexibility and comfort in a fast-paced setting

- Familiarity with tools such as Google Workspace, MS Office, and CRM systems

- A unique personality that adds value to a diverse team

**What’s in It for You?**

- Live and work in sunny **Valencia, Spain**

- Breakfast and lunch provided at the office

- Spanish health insurance included

- Free Spanish language classes

- Career development and growth opportunities

- Monthly team events, socials, and fitness activities

- Full relocation support to help you settle in easily

**Ready to Apply?**

If you’re passionate about customer experience and want to build your career abroad—this is your chance to join something meaningful.