(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM) (IT-Berater/in)

About Heraeus Making displays foldable? Helping hearts beat with
medical innovations? Or breathing new life into precious metals? As a
family-owned global technology group we help our customers to always
be one step ahead. Whether production, research, sales, or
administration—we love being the invisible force behind innovation.
We deliver world-class quality in the areas of precious metals,
healthcare, semiconductors & electronics, and industrials. As one of
the top 10 family-owned companies in Germany, we employ around 15,100
employees in 40 countries. The following challenges await you: Shape
the Future of Customer Engagement with AI & Microsoft Cloud. At
Heraeus, we are evolving our digital customer landscape beyond
traditional CRM. By combining Microsoft Dynamics 365 with emerging AI
capabilities (e.g., Copilot, automation, and data-driven insights), we
are redefining how we interact with our customers across all channels.
Act as a key contributor within the Heraeus IT team, working closely
with business and IT stakeholders to design and evolve customer-facing
solutions across Dynamics 365 (Sales, Customer Service, Customer
Insights-Journey) and digital channels (e.g., portals). Identify and
shape innovation use cases, especially leveraging AI capabilities
(e.g., Microsoft Copilot, predictive analytics, automation) to enhance
customer experience and operational efficiency. Drive end-to-end
solution development, from requirements engineering to implementation,
testing, and deployment, in close collaboration with IT leads and
cross-functional teams. Take ownership of the cloud-based D365
platform administration in an integrated environment, ensuring
stability, scalability, and continuous improvement. Proactively
monitor system performance and adoption, using KPIs to continuously
optimize processes and unlock business value. Your profile: Ideal for
professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a
functional or technical consulting/admin role who want to take the
next step toward solution ownership and innovation leadership. Strong
understanding of customer processes (sales, service, marketing)
Experience with system integration and cross-module environments
Interest and curiosity in AI, automation, and emerging Microsoft
technologies (e.g., Copilot, Power Platform) Analytical mindset with
the ability to translate business needs into scalable solutions Strong
communication skills and a collaborative working style What we offer:
Attractive compensation —strong basic salary in line with the
collective agreement for the chemical industry, annual one-time
payments (vacation bonus, Christmas bonus, future bonus), time off for
retirement and extension of the statutory nursing care insurance to
include supplementary nursing care insurance Additional financial
benefits —promotion of private pension plans, life phase account for
paid time off (e.g., sabbatical, earlier retirement), subsidy for
local public transport, discounts in many (online) stores Regulated
working hours —37.5 hours per week, time off for overtime,
retirement leave, 30 days annual leave, special leave for special
occasions Health & well-being —company medical service with
comprehensive preventive medical check-ups, sports offers, social
counseling, and an in-house employee canteen with freshly prepared
meals every day Curious? Apply now! We look forward to receiving your
documents by reference code 59317 via our online application portal.
Any further questions? Our recruiting team, Corporate Functions, is
happy to assist you by email: [email protected]. Or visit us
at jobs.heraeus.com.