Team Lead (f/m/x) Content Operations – France (Operations Manager/in)

bonial helps you save time, money and paper!
We are a digital advertising partner for offline businesses - we support retailers in their marketing activities and help them find a new audience. Would you like to join and be a part of digitalisation of retail?
bonial is part of Axel Springer SE and is disrupting the retail landscape as the leading "Drive to Store" partner in Germany and France. Through our platforms "kaufDA" and "MeinProspekt" in Germany, and “Bonial” in France, we connect millions of users with their favorite shops and brands—driving real impact every single day.
We are in the midst of an exciting growth phase, scaling fast and transforming the way people discover retail. At bonial, we thrive in a high-performance, fast-paced environment fueled by motivated, results-driven individuals who are passionate about making a difference. If you’re looking to be part of a dynamic team that’s shaping the future of retail, we’d love to meet you.

As Team Lead (f/m/x) Content Operations – France, you will lead our Berlin-based French-speaking Content Operations team and ensure smooth and efficient day-to-day operations across the market.
You will combine team leadership, operational ownership, and cross-functional coordination, working closely with Sales, Product and other internal teams.
Reporting to the Head of Content, you will play an active role in improving the way the team works, collaborates, and supports our clients. You will also play a key role in aligning and standardizing best practices and workflows between our French- and German-speaking Operations teams. You will make decisions that contribute to the company's success and help drive their implementation.

Your Responsibilities:
Team Leadership
Lead and support the French-speaking Content Operations team
Set clear priorities and ensure a balanced workload across the team
Organize regular team check-ins to align priorities, share information, and address operational issues
Drive onboarding, individual growth, and knowledge-sharing within the team
Operations & Process Improvement
Use tools such as Salesforce and JIRA to ensure that day-to-day operations run smoothly and efficiently
Use operational data to monitor performance, identify bottlenecks, and support decision-making
Identify opportunities to improve processes, workflows, and the use of tools and data across the team
Identify opportunities for automation and implement solutions that reduce repetitive manual work and improve efficiency
Use AI tools to improve operational workflows and increase team productivity
Define, document, and maintain clear best practices for recurring operational tasks and client handling
Cross-functional Coordination
Act as a key point of contact between Content Operations, Sales, Product, and other internal teams
Coordinate priorities and follow-up across teams when topics require shared ownership
Ensure relevant information is communicated clearly within the team and across stakeholders

Your profile:
Proven experience in operations or customer/business operations roles, preferably within a tech, digital product, or scale-up environment
Prior experience leading a team is a plusStrong organizational, process, and project management skills, with a pragmatic approach to problem-solving and continuous improvement
Comfortable working cross-functionally with multiple stakeholders and different levels of seniorityStrong AI mindset and hands-on experience using AI tools to automate tasks, improve workflows, and increase team productivity
Strong working knowledge of Salesforce and Excel
Experience with Power BI and Jira is a plus
Excellent written and spoken French (C2) and English at C1 level