Service Desk Technician (m/w/d) (IT-Systemadministrator/in)

Service Desk technician. ABOUT GUNZILLA GAMES

Founded in 2020, Gunzilla Games is the independent AAA video game developer and

publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain

GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan

locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is

helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to

innovate and push the limits of the games industry.We seek a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them.

An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Diagnosing issues with computer software, peripherals, and hardware.

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Redirect unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Providing basic computer training

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements in procedures

Requirements and skills

Proven experience as a service desk technician or other customer support role

Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks

Base knowledge of the cloud-based environment (Microsoft Azure, Atlassian, etc…)

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and resolve basic technical issues

High-level communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science, or a relevant field

Please send your Application to: [email protected]